Privacy Policy

Privacy Policy for Monix Disability Australia

Effective Date: Jan 2024

At Monix Disability Australia, accessible at www.monixdisability.com.au, we are committed to protecting your privacy and ensuring your personal information is handled in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and store your personal information.

1. Information We Collect

We may collect personal information that is reasonably necessary for providing our services, including:

• Personal Details: Name, address, date of birth, email address, phone number.
• Health Information: Details relevant to the services we provide, with your consent.
• Usage Information: Information about your interaction with our website (e.g., IP address, browser type).
• Financial Information: Payment details for billing purposes (if applicable).

2. How We Collect Information

We collect personal information through:

• Direct interactions (e.g., when you contact us, complete forms, or use our services).
• Automated technologies (e.g., website analytics, cookies).

3. Use of Personal Information

We use your personal information to:

• Provide and manage our disability support services.
• Respond to your inquiries and communicate with you.
• Improve our website and services.
• Meet legal and regulatory requirements.

4. Disclosure of Personal Information

We may disclose your personal information to:

• Service providers and contractors assisting with our operations.
• Legal or regulatory bodies when required by law.
• Third parties with your explicit consent.

We do not sell or rent your personal information to third parties.

5. Storage and Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure. These include:

• Secure data storage systems.
• Encryption of sensitive information.
• Regular security reviews and updates.

6. Cookies and Website Usage

Our website uses cookies to enhance user experience. Cookies are small files stored on your device. You can manage cookies through your browser settings.

7. Accessing and Updating Your Information

You have the right to:

• Access your personal information.
• Request corrections to your information if it is inaccurate or incomplete.

To exercise these rights, please contact us (see Section 9).

8. Complaints and Disputes

If you believe we have breached your privacy rights, you can submit a complaint by contacting us. We will investigate your complaint and respond promptly. If unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact us at:

Monix Disability Australia
Website: www.monixdisability.com.au
Email: info@monixdisability.com.au
Phone: +61 0411666649

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on our website with the revised effective date.

By using our website or services, you agree to the terms of this Privacy Policy.